Frequently Asked Questions – TinyComfortables.com
Orders & Shipping
How long will my order take to arrive?
Most orders are processed within 1-2 business days. Standard shipping takes 3-5 business days nationwide, with express options available.
Do you ship internationally?
Currently we ship throughout New Zealand. For international shipping inquiries, please contact us through our website contact form.
Can I change my order after placing it?
Please contact us immediately if you need to modify your order. We can only make changes before orders are processed for shipping.
Products & Sizing
How do I choose the right size?
Refer to our detailed size charts on each product page. If you need additional guidance, our customer service team can provide personalized recommendations.
Are your products hypoallergenic?
Yes, all our bedding products are made from hypoallergenic materials suitable for sensitive skin.
What materials are used in your products?
We use 100% natural cotton, bamboo viscose, and other premium materials. Full material specifications are listed on each product page.
Returns & Warranty
What is your return policy?
We offer 30-day returns for unused items in original packaging. Mattresses and custom items have specific return conditions.
Do you offer warranties?
Yes, most products come with manufacturer warranties ranging from 1-5 years. Specific warranty details are provided with each product.
How do I process a return?
Log into your account and initiate a return through the order history section. You will receive a return authorization and shipping label.
Care & Maintenance
How should I care for my bedding?
Follow the care instructions on the product label. Most items can be machine washed in cold water and tumble dried on low heat.
Can I iron your bedding products?
Check individual care labels. While most of our products are wrinkle-resistant, some may be ironed on low heat if desired.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and Afterpay. All payments are processed through secure, encrypted systems.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all your personal and payment information.
Account Management
How do I create an account?
Click the “Create Account” link in the website header. Account registration is free and provides order tracking and faster checkout.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page. You’ll receive email instructions to reset your password securely.
Customer Service
How can I contact customer service?
Use the contact form on our website for the fastest response. We typically reply within 24 hours during business days.
What are your customer service hours?
Our team is available Monday-Friday 8:30 AM – 5:30 PM NZST. Messages received outside these hours will be answered the next business day.
Special Orders
Do you offer custom sizes?
Yes, we offer custom sizing on selected products. Please contact us through our website to discuss your requirements.
Can I order fabric samples?
Fabric samples are available for most products. You can order them through the product pages on our website.
Product Specific
How often should I replace my pillow?
We recommend replacing pillows every 1-2 years for optimal comfort and hygiene.
Are your mattresses firm or soft?
We offer various firmness levels. Check individual product descriptions for firmness ratings and recommendations.
Do your products come with safety certifications?
Yes, all our products meet relevant New Zealand safety standards and certifications.
For any other questions, please don’t hesitate to contact us through our website. Our customer service team is always happy to help you find the perfect sleep solution!